Terms and conditions


The Seller markets the aforementioned goods online through its website (hereinafter the Site). The list of goods offered for sale online by the Seller can be consulted on the site available at the following address: www.jqln.onlinene

The photos of the Goods for sale on the Site have no contractual value. The Seller will make its best efforts to ensure that the photographic representation of the Goods on the Site is as faithful as possible to the Goods themselves. However, in view of the digital presentation of the Goods on the Internet, We do our utmost to display the colors of our products with the maximum fidelity. However, computer screens vary, and we cannot guarantee that your screen will display actual colors. it is possible that the Customer's perception of the photographic representation of the Goods does not correspond exactly to the Goods themselves. The presentation and representation of the products as well as any errors or omissions cannot engage our responsibility, nor even call into question the validity of the order. JQLN.ONLINE invites its customers to refer to the description of each product to know its precise characteristics..

Article 1 - Definitions

The terms and expressions referred to below, when preceded by a capital letter, whether used in the singular or in the plural, have the following meaning for the purposes of the interpretation and execution hereof:

« Good: any product offered for sale on the Site;;
« Order: request for Goods by the Customer from the Seller;
« General Conditions of Sale: the general conditions of sale which are the subject of these presents;
« Delivery Time: period between the date of validation of the Order and the date of Delivery of the Order to the Customer;
« Delivery Costs: cost of the costs incurred by the Customer to receive the Order at the Delivery address;
« Delivery: shipment of the Good to the Customer;
« Price: the unit value of a Good; this value is understood to include all taxes and excluding Delivery Costs;
« Site: online sales site www.jqln.online used by the Seller for the marketing of his Goods;;

« Seller: the company jqln. 23 rue de Ruat 33000 Bordeaux registered in the Trade and Companies Register under number 832 128 540. 

Phone. : +33 5 56 30 99 42 Email: jacqueline@jqlnstore.com

 « Online sale: marketing of the Seller's Goods via the Site..

Article 2 - Purpose

The purpose of the General Conditions of Sale is to define the rights and obligations of the Seller and the Customer in the context of the online sale of the Goods offered for sale by the Seller to the Customer.

Article 3 - Scope

The General Conditions of Sale are reserved for consumers only, within the meaning of French law and case law, acting exclusively on their own behalf.

In accordance with Articles L. 111-1 and L. 111-3 of the Consumer Code, the essential characteristics and the Prices of Goods sold electronically are available on the Site.

Article 4 - Entry into force and Duration

The General Conditions of Sale are applicable to all sales of Goods by the Seller made through the Site.

The Customer declares to have read the General Conditions of Sale before confirming the Order. The validation of the Order therefore constitutes acceptance without restriction or reservation of the General Conditions of Sale. The General Conditions of Sale are applicable for Orders made with a view to Delivery worldwide with Colissimo and UPS.

The Seller reserves the right to adapt or modify the General Conditions of Sale at any time. In the event of a modification, the General Conditions of Sale in force on the day of the Order will be applied to each Order.

The General Conditions of Sale are applicable for the period necessary for the supply of the Goods, until the expiry of the guarantees and obligations owed by the Seller.

Article 5 - Order of Goods and stages of conclusion of the Online Sale

 We draw your attention to the fact that we are exempt from delivering the goods ordered if we ourselves have ordered the goods in due form but have not been supplied in good time by our suppliers. The exemption from delivering also requires that the unavailability of the goods is not attributable to us, that we have not expressly agreed to bear the risk of supply and that we have informed you of the unavailability of the goods within as fast as we can. When the aforementioned conditions are met, the order is canceled and we will refund the sums you have already paid.

In order to complete the Order, the Customer must follow the following steps:

1. Enter the address of the Site;

  1. Follow the instructions of the Site and in particular, the instructions necessary to open a Customer account;
  2. Fill out the Order form. In the event of prolonged inactivity during the connection, it is possible that the selection of the Goods chosen by the Customer before this inactivity is no longer guaranteed. The Client is then invited to resume his selection of Goods from the beginning;
  3. Check the elements of the Order and, if necessary, identify and correct errors;
  4. Validate the Order and the Price;
  5. Follow the instructions of the online payment server to pay the Price.

The Customer then receives electronically and without delay a confirmation of acceptance of payment for the Order.

The Customer also receives electronically and without delay an acknowledgment of receipt confirming the Order (the Confirmation of the Order)..

The Customer receives electronic confirmation of the shipment of the Order.

Delivery will take place at the delivery address indicated by the Customer when ordering. The Seller undertakes to honor the Order only within the limit of available stocks of the Goods. In the absence of availability of the Goods, the Seller undertakes to inform the Customer thereof by e-mail. Pursuant to the provisions of article L.138-2 of the Consumer Code, in the event of unavailability of the Good, the Customer then has the option of being reimbursed for the Price of the Good ordered within fourteen days of his request. sent by email to the following address: jacqueline@jqln.online

In accordance with Article L. 122-1 of the Consumer Code, the Seller reserves the right to refuse the Order if it is abnormal, made in bad faith or for any other legitimate reason, and in particular, when there is a dispute with the Customer concerning the payment of a previous order.

Article 6 - Price of Goods and conditions of validity

The Price of the Goods sold on the Site is indicated by article and reference.

At the time of validation of the Order, the Price to be paid means the price including all taxes including VAT (VAT is included) and does not include import taxes which must be paid on Delivery. Payments are in Euros.s.

For deliveries outside French territory, the provisions of the General Tax Code relating to VAT will apply.

The prices indicated do not take into account the postage, packaging, processing and shipping costs which will be invoiced in addition and which will be specified to the customer during the final validation of his order.

Telecommunications costs inherent in accessing the Site remain the sole responsibility of the Customer.

The period of validity of the offers and prices is determined by the updating of the Site.

Retention of title clause: The products remain the entire property of jqln.online until full collection of the price by jqln.online
Discount code, promotional code: discount codes applicable to all or some purchases made on the Website may be offered by jqln.online at any time. The code must be entered during the validation of the order by the customer to apply.

Gift Card: jqln.online offers its customers to offer gift cards (virtual or physical) corresponding to an amount to be spent on the jqln.online site (in the form of a strictly personal code to be entered during purchases) under subject to the following terms and conditions:

  • Gift cards are valid for six (6) months from the date of purchase.
  • Gift cards cannot be refunded.
  • If the total of the order made with the gift card is less than its value, the balance will be credited in the form of a new personal code sent by email, to be entered during a next purchase.
  • If the total of the order made with the gift card is greater than its value, the balance must be paid by credit card.
  • If the customer returns the products purchased using a gift card, the balance will be credited in the form of a new personal code sent by email, to be entered during a next purchase.
  • Virtual gift cards will be emailed to the recipient once the complete order has been processed and payment has been made. A copy will also be sent to the sender.
  • The physical gift cards will be sent by mail to the address indicated during the order, once the payment has been registered, and according to the delivery option chosen during the validation of the order.
  • jqlnstore.com is not responsible for the delivery of a virtual or physical gift card to an incorrect or nonexistent address. This is the sole responsibility of the buyer.
  • jqlnstore.com is not responsible if a gift card is lost, stolen, destroyed or used without permission.
  • jqlnstore.com reserves the right to cancel a gift card if necessary.
  • VAT and delivery charges are applicable on all products purchased with a jqln.online gift card

Article 7 - Payment terms

Payment of the Price by the Customer is made by means of a bank card.

The bank cards accepted are those of the Carte Bleue, Visa, Eurocard / MasterCard and Paypal networks.

The Seller implements all means to ensure the confidentiality and security of the data transmitted on the Site.
The transaction is immediately debited from the Customer's bank card after verification of its data, upon receipt of the debit authorization from the company issuing the bank card used by the Customer.

In accordance with article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by means of a payment card is irrevocable. By providing the information relating to his bank card, the Customer authorizes the Seller to debit his bank card for the amount corresponding to the Price.

To this end, the Customer confirms that he is the holder of the bank card to be debited and that the name appearing on the bank card is indeed his. The Customer communicates the sixteen digits and the expiry date of his credit card as well as, if applicable, the numbers of the visual cryptogram.

In the event that the debit of the Price would be impossible, the Online Sale would be immediately terminated as of right and the Order would be canceled.

Depending on each order, however, we reserve the right not to offer certain payment methods or to offer others. All costs associated with your payment are your responsibility. jqlnstore.com reserves the right to refuse any order or any delivery in the event of an existing dispute with the customer, in the event of total or partial non-payment of a previous order, in the event of refusal of authorization of payment by credit card or by check from banking organizations, for an anomaly in the quantities ordered or in the order.

Article 8 - Delivery of the Order

8.1. Delivery method

The Customer chooses one of the delivery methods offered on the Site when placing the Order. The Seller ships the Goods worldwide with Colissimo, UPS, DHL or Fedex.

8.2. Delivery address

The Customer chooses a Delivery address, under penalty of refusal of the Order. The Customer is solely responsible for a delivery defect due to a lack of indication during the Order.

8.3. Delivery Fee Amount

The amount of the Delivery Costs depends on the amount of the Order and the delivery method chosen by the Customer. In any case, the amount of the Delivery Costs is indicated to the Customer before the Validation of the Order.

8.4. Delivery delay

Delivery times are understood in working days and correspond to the average preparation and delivery times of the Order.

Delivery times run from the date of Confirmation of the Order by the Seller.

8.5. Late delivery

In the event of late delivery, the Customer can contact the Seller by email at the following address jacqueline@jqlnstore.com

The Customer has the option of canceling his Order if the Delivery thereof has not taken place no later than thirty working days after the Delivery date indicated by the Seller, unless this delay in Delivery is due to a case force majeure within the meaning of the jurisprudence of the French Courts.

Within fourteen working days of the Customer's request for cancellation, the Seller must reimburse the Customer for the full Price paid.

In the event that the Order has already been shipped upon receipt by the Seller of the Customer's cancellation notice, the Customer may still cancel the Order by refusing the package. The Seller will then reimburse the sums debited and the return costs paid by the Customer within fourteen days of receipt of the return of the refused package, complete and in its original condition.

8.6. Partial delivery

The Customer will be informed by email of the partial delivery of an Order.
A second email will inform him of the Delivery of the other Goods ordered.

8.7. Delivery completed

Each Delivery is deemed to have been made as soon as the Goods are made available to the Customer, in particular by the carrier, materialized by the control system used by the carrier.

8.8. Verification of the Order upon arrival

The Customer is required to check the condition of the packaging as well as the Goods upon Delivery.

It is the Customer's responsibility to make the reservations and complaints he considers necessary, or even to refuse the package, when the package is clearly damaged on Delivery. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three working days, not including public holidays, which follow the date of Delivery of the Goods.

The Customer must also send a copy of this letter to the Seller.

The Customer must ensure that the Goods delivered to him correspond to the Order. In the event of non-compliance of the Goods in kind or in quality with the specifications mentioned in the Order Confirmation, the Customer must:
• inform the Seller by email to the following address: jacqueline@jqlnstore.com and return the Goods to the following address:                     

Article 9 - Right of withdrawal

The Customer has a right of withdrawal which he can exercise within fourteen calendar days of the date of receipt or withdrawal of the Order. In the event that this period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.

The Customer who wishes to exercise his right of withdrawal must return the Goods within the aforementioned period, in their original packaging with their label not cut, complete, new.

Prior to any return of a Good, the Customer must notify the Seller of his intention to withdraw:
• either by sending an email to the Seller at the following address: jacqueline@jqlnstore.com or by returning the withdrawal form below duly completed and signed by registered letter with acknowledgment of receipt to the following address: jqln. 23 rue de Ruat 33000 Bordeaux

Withdrawal form:
For the attention of jqln. :
I / we (*) notify you / notify (*) hereby my / our (*) withdrawal from the contract for the sale of the Property below:
Ordered on (*) / received on (*):
Name of consumer (s):
Address of consumer (s):
Signature of consumer (s) (only if this form is notified on paper):
(*) Cross out the unnecessary mention.

9.1 Return of Goods:

The customer must first make a request for credit, exchange or refund by email to the following address: jacqueline@jqlnstore.com

Upon receipt of his request, the customer will receive a return number as well as precise instructions for the return to which he must comply. Any return that will not be accompanied by the return number or for which the customer has not previously requested a return number will be returned to the customer at his expense.

No return of products worn or whose security labels have been removed will be accepted. Only items returned in their original packaging (shoebox, plastic packaging, labels, spare parts, etc.), complete, in perfect condition and without any sign of use will be accepted. In particular, returns of washed, worn, damaged or soiled clothing as well as damaged boxes will be refused..

In accordance with the provisions of Article L. 121-21-3 of the Consumer Code, the Customer must return his Good no later than fourteen days following the communication of his decision to withdraw.

9.2 Return costs and Refund

9.2.1 Return costs

The costs of returning the Goods are the responsibility of the Customer. The transport of the returned Goods is the responsibility of the Customer.

9.2.2 Reimbursement and credits

The return of all the Goods ordered will give rise to a refund equal to the total amount paid by the Customer, i.e. the Purchase Price of the Goods purchased and any costs. Delivery.

The Customer's reimbursement will be made by any means of payment within fourteen days of receipt by the Seller of the Customer's request to exercise the right of withdrawal.

Products returned under the conditions provided above may be subject to a credit. Credits are valid for six (6) months on the website www.jqlnstore.com

The credit will be in the form of a personal code to be used for the next order.

  • If the total of the order is less than the value of the personal code, the balance will be credited in the form of another code sent by email, to be entered during a next purchase.
  • If the order exceeds the value of the personal code, the balance must be paid by credit card.
  • If you return the products you have purchased using a personal code, the balance will be credited in the form of a new personal code sent by email, to be entered on a future purchase.
  • An exchange for another size can be agreed on a case-by-case basis by contacting www.jqlnstore.com within fourteen (14) days of delivery.

However, in accordance with paragraph 2 of Article L. 121-21-4 of the Consumer Code, this reimbursement period is deferred until the Goods are recovered by the Seller or until the Customer has provided proof of shipment of the goods concerned. Proof of shipment of the Good is understood to mean any means making it possible to justify, without possible dispute, the sending of the good concerned to the Seller.

Article 10 - Guarantee

The Seller is subject to the legal warranty conditions provided for in Articles L. 211-4 et seq. Of the Consumer Code and Articles 1641 and 1648 of the Civil Code:

Art. L. 211-4 of the Consumer Code: The seller is required to deliver goods in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.».

Art. L. 211-5 of the Consumer Code: To comply with the contract, the good must: 1 Be fit for the use usually expected of a similar good and, where applicable: :
- correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.».

Article L. 211.7 Consumer Code: The lack of conformity which appears within a period of six months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. The seller can challenge this presumption if it is not compatible with the nature of the goods or the lack of conformity invoked.».

Article L. 211-9 Consumer Code: In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a manifestly disproportionate cost compared to the other modality, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer.».

Article L. 211.10 Consumer Code: If the repair and replacement of the good are impossible, the buyer can return the good and have the price returned or keep the good and have part of the price returned. The same option is offered: If the solution requested, proposed or agreed pursuant to article L.211-9 cannot be implemented within one month of the buyer's complaint;;
Or if this solution cannot be without major inconvenience for him given the nature of the good and the use he seeks. The resolution of the sale cannot however be pronounced if the lack of conformity is minor..

Art. L. 211-12 of the Consumer Code: Action resulting from lack of conformity lapses two years after delivery of the goods.».

Art. 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it. , or would have given a lower price, if he had known them.».

Art. 1648 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within one year of the date on which the seller can be released from apparent defects or lack of conformity.».

Article 11 Liabilityé

The products offered comply with current French legislation and standards applicable in France. The responsibility of jqlnstore.com can not be engaged in the event of non-compliance with French law (for example in the event of a product ban).
Except in the event of a manifest error between the characteristics of the product and its representation and - or the conditions of sale, jqlnstore.com cannot be held liable.
jqln.online has, for all stages of access to its website, only an obligation of means. The responsibility of jqlnstore.com can not be held liable for any inconvenience or damage related to the use of the Internet network, in particular a break in the provision of access, an intrusion or infection by a computer virus.

Article 12 - Data confidentiality

Jqln.online undertakes not to divulge information communicated by customers to third parties. These are confidential. They will only be used to process your order and to strengthen and personalize communication, in particular through jqln.online newsletters to which the customer has chosen to subscribe, as well as as part of the personalization of the site. according to the centers of interest of the customers. You can unsubscribe at any time by clicking on the link in all emails. If you no longer wish to receive offers from our company, you can let us know at any time by post or email, to the address jacqueline@jqlnstore.com Our site is also designed to be particularly attentive to the needs of our customers. . This is one of the reasons why we use cookies. The purpose of the cookie is to indicate your visit to our site. Cookies are therefore only used by jqlnstore.com for the purpose of improving the personalized service intended for you. You can oppose the registration of cookies by configuring your browser to this end. We invite you to refer to your browser's helpers to ensure the settings.
Some pages of our site may also contain web beacons, which are used to count the number of visitors to the page. These beacons can be used with some of our partners, in particular to measure and improve the effectiveness of our offer. The information obtained by means of these tags is strictly anonymous and for simple statistical purposes.

We never disclose your personal information to third parties for marketing purposes.

We protect your information through measures that reduce the risk of loss, unauthorized use and access, disclosure and modification.

We minimize the amount of personal information we disclose to the amount directly relevant and necessary to accomplish the stated purpose.

In doing so we may disclose your personal information to authorized third party service providers who help us provide our services as:

  • Payment provider to facilitate purchases
  • Service provider processing orders to facilitate order management, packaging and delivery
  • Marketing and advertising providers to personalize your experience

We protect your information with measures that reduce the risk of loss, misuse, unauthorized access, disclosure and modification.

The information requested from the Customer is necessary for processing the Order. In the event that the Customer consents to communicate individual personal data, he has an individual right of access, withdrawal and rectification of this data under the conditions provided for by law n 78-17 of 6 January 1978 relating to data processing, files and freedoms. The Customer must send any written request::
• or by sending an email to the Seller at the following address: jacqueline@jqlnstore.com
• either by post to the following address:       

jqln. 23 rue de Ruat 33000 Bordeaux         

Article 13 - Intellectual property

All texts, comments, works, illustrations, images and sound elements, including the supporting and operating technology, are protected by copyright, trademarks or patents as well as intellectual property rights and this for the whole world. They are the exclusive property of jqlnstore.com
As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the jqln.online site is strictly prohibited.
Any user who wishes to include a link to the jqlnstore.com site on any site must first request and obtain written authorization from jqln.online In all cases, any link, even tacitly authorized, must be removed on simple request by jqln.online
In the event of hypertext links pointing to other sites from jqlnstore.com, the latter will not be responsible for the content of the information provided on these sites after activation of these links.
Any hypertext link to the jqlnstore.com site and using the framing or in-line linking technique is strictly prohibited.

Certain products such as software in particular are subject to personal and specific rights of use regulating copies, public distribution, rental. You must respect the general conditions of sale of these products, and jqln.online can not be held responsible for the uses which could be made of the products in this context.

Article 14 - Force majeure

The performance by the Seller of its obligations under the General Conditions of Sale will be suspended in the event of the occurrence of a fortuitous event or force majeure which would hamper or delay its performance.

The Seller will notify the Customer of the occurrence of such a fortuitous event or of force majeure within fifteen days from the date of the occurrence of the event.

When the suspension of the performance of the Seller's obligations continues for a period of more than one month, the Customer has the option of terminating the current Order and the Seller will then reimburse the Order under the conditions referred to in Article 8.5 above.

Article 15 - Nullity of a clause of the General Conditions of Sale

If any of the provisions of the General Conditions of Sale were canceled, this nullity would not entail the nullity of the other provisions of the General Conditions of Sale which will remain in force between the Seller and the Customer.

Article 16 - Non-waiver

The fact that the Seller does not take advantage of a commitment by the Customer to any of the obligations referred to herein, cannot be interpreted for the future as a waiver of the obligation in question.

Article 17 Complaints, amicable settlement of disputes and attribution of jurisdictionn

Under Article L. 152-1 of the Consumer Code All consumers have the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of the dispute between them and a professional. »

Disputes falling within the scope of Article L. 152-1 of the Consumer Code are disputes defined in Article L. 151-1 of the Consumer Code, namely disputes of a contractual nature, relating to on the execution of a sales contract, opposing a consumer to a professional. The text covers national disputes and cross-border disputes.

This agreement is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.
If any of the clauses of these general conditions of sale were to be null, then it would be deemed unwritten but this nullity would not result in the nullity of the rest of the conditions of use of our services which would therefore remain fully valid. .
The products offered comply with current French legislation. The responsibility of jqln.online can not be engaged in the event of non-compliance with the legislation of the country where the products are delivered. It will be your responsibility to check with the local authorities the possibilities of importing or using the products that you plan to order from us.

For any difficulty, we invite you to contact us beforehand:
• or by sending an email to the Seller at the following address: jacqueline@jqlnstore.com
• either by post to the following address:

jqln. 23 rue de Ruat 33000 Bordeaux

Cross-border disputes: European Consumer Center France: europe-consommateurs.eu

In the absence of an amicable settlement of a dispute, the French courts will have jurisdiction.
In any case, you can, at your own expense, be assisted by counsel.

Article 18 - Applicable law

The General Conditions of Sale are governed by French law.