Deliveries & Returns

1. Delivery of the Order

1.1. Delivery method

The Customer chooses one of the delivery methods offered on the Site when placing the Order. The Seller ships the Goods worldwide with Colissimo, UPS, DHL or Fedex.

1.2. Delivery address

The Customer chooses a Delivery address, under penalty of refusal of the Order. The Customer is solely responsible for a delivery defect due to a lack of indication during the Order.

1.3. Delivery Fee Amount

The amount of the Delivery Costs depends on the amount of the Order and the delivery method chosen by the Customer. In any case, the amount of the Delivery Costs is indicated to the Customer before the Validation of the Order.

1.4. Delivery delay

Delivery times are understood in working days and correspond to the average preparation and delivery times of the Order.

Delivery times run from the date of Confirmation of the Order by the Seller.

1.5. Late delivery

In the event of late delivery, the Customer can contact the Seller by email at the following address

The Customer has the option of canceling his Order if the Delivery thereof has not taken place no later than thirty working days after the Delivery date indicated by the Seller, unless this delay in Delivery is due to a case force majeure within the meaning of the jurisprudence of the French Courts.

Within fourteen working days of the Customer's request for cancellation, the Seller must reimburse the Customer for the full Price paid.

In the event that the Order has already been shipped upon receipt by the Seller of the Customer's cancellation notice, the Customer may still cancel the Order by refusing the package. The Seller will then reimburse the sums debited and the return costs paid by the Customer within fourteen days of receipt of the return of the refused package, complete and in its original condition.

1.6. Partial delivery

The Customer will be informed by email of the partial delivery of an Order.
A second email will inform him of the Delivery of the other Goods ordered.

1.7. Delivery completed

Each Delivery is deemed to have been made as soon as the Goods are made available to the Customer, in particular by the carrier, materialized by the control system used by the carrier.

1.8. Verification of the Order upon arrival

The Customer is required to check the condition of the packaging as well as the Goods upon Delivery.

It is up to the Customer to make the reservations and complaints he considers necessary, or even to refuse the package, when the package is clearly damaged on Delivery. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgment of receipt within three working days, not including public holidays, which follow the date of Delivery of the Goods.

The Customer must also send a copy of this letter to the Seller.

The Customer must ensure that the Goods delivered to him correspond to the Order. In the event of non-compliance of the Goods in kind or in quality with the specifications mentioned in the Order Confirmation, the Customer must:
• inform the Seller by email to the following address: and return the Goods to the following address:                     

2. Right of withdrawal

The Customer has a right of withdrawal which he can exercise within fourteen calendar days of the date of receipt or withdrawal of the Order. In the event that this period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.

The Customer who wishes to exercise his right of withdrawal must return the Goods within the aforementioned period, in their original packaging with their label not cut, complete, new.

Prior to any return of a Good, the Customer must notify the Seller of his intention to withdraw:
• either by sending an email to the Seller at the following address: or by returning the withdrawal form below duly completed and signed by registered letter with acknowledgment of receipt to the following address: jqln. 23 rue de Ruat 33000 Bordeaux

Withdrawal form:
For the attention of the company JACQUELINE:
I / we (*) notify you / notify (*) hereby my / our (*) withdrawal from the contract for the sale of the Property below:
Ordered on (*) / received on (*):
Name of consumer (s):
Address of consumer (s):
Signature of consumer (s) (only if this form is notified on paper):
(*) Cross out the unnecessary mention.

2.1 Return of Goods:

The customer must first make a request for credit, exchange or refund by email to the following address:

Upon receipt of his request, the customer will receive a return number as well as precise instructions for the return to which he must comply. Any return that will not be accompanied by the return number or for which the customer has not previously requested a return number will be returned to the customer at his expense.

No return of products worn or whose security labels have been removed will be accepted. Only items returned in their original packaging (shoebox, plastic packaging, labels, spare parts, etc.), complete, in perfect condition and without any sign of use will be accepted. In particular, returns of washed, worn, damaged or soiled clothing as well as damaged boxes will be refused..

In accordance with the provisions of Article L. 121-21-3 of the Consumer Code, the Customer must return his Good no later than fourteen days following the communication of his decision to withdraw.

2.2 Return costs and Refund

2.2.1 Return costs

The costs of returning the Goods are the responsibility of the Customer. The transport of the returned Goods is the responsibility of the Customer.

2.2.2 Reimbursement and assets

The return of all the Goods ordered will give rise to a refund equal to the total amount paid by the Customer, i.e. the Purchase Price of the Goods purchased and any costs. Delivery.

The Customer's reimbursement will be made by any means of payment within fourteen days of receipt by the Seller of the Customer's request to exercise the right of withdrawal.

Products returned under the conditions provided above may be subject to a credit. Credits are valid for six (6) months on the website

The credit will be in the form of a personal code to be used for the next order.

  • If the total of the order is less than the value of the personal code, the balance will be credited in the form of another code sent by email, to be entered during a next purchase.
  • If the order exceeds the value of the personal code, the balance must be paid by credit card.
  • If you return the products you have purchased using a personal code, the balance will be credited in the form of a new personal code sent by email, to be entered on a future purchase.
  • An exchange for another size can be agreed on a case-by-case basis by contacting within fourteen (14) days of delivery.

However, in accordance with paragraph 2 of Article L. 121-21-4 of the Consumer Code, this reimbursement period is deferred until the Goods are recovered by the Seller or until the Customer has provided proof of shipment of the goods concerned. Proof of shipment of the Good is understood to mean any means making it possible to justify, without possible dispute, the sending of the good concerned to the Seller.